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1.
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When was CTech founded?
CTech was founded in 1998 to meet the increasing demand for cost-effective, high-quality
medical transcription for acute care facilities and physician group practices.
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2.
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What type of accounts do you service?
CTech services large health system accounts, small, medium and large acute care
facilities, surgery centers, and physician group practices. We service all work
types and all specialties.
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3.
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Do you have CTech regional offices?
Yes. Our headquarters is in Troy, Michigan and we have offices in Dayton, Ohio and
Irwin, Pennsylvania. CTech is looking to expand into the western region of the United
States very soon.
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4.
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What are your hours of operation?
CTech operates 24/7/365.
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5.
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Describe the dictation to delivery process?
Dictators use telephones or other devices to dictate into our dictation system.
Commands are set to feed the dictations to the medical transcriptionists based on
agreed upon turnaround times and volumes. The medical transcriptionist transcribes
the dictation via our software. The document workflow process now takes over and
depending on each client’s needs it is then delivered.
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6.
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Can you emulate current dial-in features so dictators don’t have to change?
Yes. During our Discovery Phase with each new client, we will ask for your current
dictating instructions and those will be emulated so physicians do not have to change.
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7.
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Do you do both domestic and offshore medical transcription outsourcing?
Yes. CTech does offer both full domestic medical transcription outsourcing solutions
and full offshore medical transcription solutions. We also encourage clients to
take advantage of our "blended" option of both domestic and offshore. The blended
approach can offer significant cost savings with excellent quality to clients. CTech
does practice full disclosure to its clients and will abide by any contract language
that is in place concerning domestic and offshore resources.
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8.
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Does CTech own any offshore offices?
CTech owns and operates its subsidiary CTech InfoSolutions Private Limited in New
Delhi, India. They are employees of CTech just as any US-based employee with similar
benefits.
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9.
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What type of transcription system do you use?
CTech partners only with the best. We have chosen Crescendo Systems Corporation
as our dictation and transcription platforms.
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10.
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Do you provide toll-free lines for dictation?
Yes.
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11.
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Do you provide automated print/fax routing of reports?
Yes.
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12.
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Do you use back end speech recognition?
We do. Our back end speech recognition solution is also a Crescendo product. Speech
is only utilized for applicable accounts and dictators.
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13.
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Is electronic signature available to physicians?
Yes. This is done via the web.
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14.
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How are reports sent back to a facility?
Preferred method is a LAN to LAN VPN connection between facilities. This provides
security, reliability and flexibility.
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15.
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Describe the staff that is dedicated to my account?
Each client has a dedicated group of medical transcriptionists dedicated to their
account according to their volumes and turnaround times. Clients are also assigned
an Account Supervisor and Quality Assurance staff. Each new implementation is assigned
a Project Manager and a technology resource to bring the account "live". CTech also
employs Customer Service and Help Desk staff to ensure superior customer service.
Senior management can also be contacted at any time.
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16.
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What type of training do you provide your medical transcriptionists?
CTech hires medical transcriptionists with at least 2 years of current medical transcription
experience. Each MT is given at least three weeks of training to learn an account
and our transcription platform. We provide ongoing training through feedback and
team meetings.
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17.
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How is your offshore staff trained?
India is now overflowing with experienced medical transcriptionists. CTech handpicks
the best of the best to work at our site. We are considered a premier employer in
India and therefore turnover is very low. Our domestic management staff provides
training and feedback.
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18.
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Describe what background checks are performed on all employees?
Each employee has reference, social security and criminal background checks by a
third party vendor prior to employment.
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19.
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How do you count lines?
CTech prefers to us the Net Line (defined below), however we will also price per
visual black character and per report. For more information please see our Billing
section.
Price per NET/ASCII Line CTech defines a NET/ASCII Line as 65 printable alpha/numeric
characters and spaces (no more than two consecutive spaces). ASCII table codes 13
(hard carriage return, only when needed) and 32-125 only. No fixed headers or footers
are counted. The pitch and font style are defined by the client and do not impact
the price per line. Attributes such as bolded letters, italics, and underlined characters
are not charged. The total number of characters divided by 65 is the line count
for the document.
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20.
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How do you handle customer complaints?
Each and every customer is our top priority and if a complaint happens it is taken
seriously. Customer complaints are handled in a swift manner with open communication
and proper follow-up. At any time, members of Senior CTech Management may be contacted.
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21.
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Do you have a quality assurance program?
Yes. CTech follows a strict QA policy as set forth by the American Association of
Medical Transcriptionists. For more information please see our QA section.
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22.
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What is HIPAA?
The Federal Government passed the Health Insurance Portability and Accountability
Act (HIPAA) defining regulations to protect the confidentiality and security of
all electronic health information. All healthcare entities must have met compliance
by April 14, 2003 or face severe civil and criminal penalties.
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23.
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Is CTech HIPAA Compliant?
Yes. CTech has taken the necessary steps to ensure security and confidentiality
of all health information that we handle.
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24.
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Can you accommodate facilities that only want dictation and/or transcription function?
Yes. This can be accommodated through our ASP solution where facilities can retain
their own medical transcription staff and utilize our dictation and transcription
platform thereby saving scarce capital dollars. Price is charged on per line basis.
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25.
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Can you accept an ADT download?
Yes. We prefer standard HL7.
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26.
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Can the client view the status of a report?
Yes. Our transcription product allows for this.
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27.
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What type of audit trail functionality exists?
The Crescendo product has the necessary audit trails to render it HIPAA compliant.
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28.
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Do you offer any reporting tools?
Yes. Management reporting for turnaround time, backlog and billing are functions
given to clients through our transcription product.
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29.
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Can you accommodate different turnaround times?
Yes.
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30.
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Do you offer any short-term, on-site medical transcription relief?
Yes. CTech offers a "come to you" solution. We have seasoned medical transcriptionists
that will come on-site to your facility for as long or as short as needed. This
solution helps during peak times or when your facility experiences a termination
or an unexpected absence.
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31.
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Do you offer any physician billing services?
Yes. CTech does offer billing services for physician group practices. Please see
our billing services section.
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32.
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How can I become a satisfied CTech customer?
Easy! Contact us at sales@ctechus.com or call 1-877-526-0078 x 32.
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