Transcription Services - Quality Assurance
At CTech quality of transcription is of utmost concern. CTech only hires medical
transcriptionists with at least two years of current medical transcription experience.
All candidates are given a verbal knowledge and transcription test prior to hire.
Each medical transcriptionist is given 80 to 160 hours of training to learn their
account and our operating system. All medical transcription employees participate
in our Quality Assurance program.
CTech strives for 100% quality. Our minimum quality standard for medical transcriptionists
is 98%. For higher difficulty levels or for information not understood by us, we
provide deficiency notes for the account and seek feedback so we can consistently
deliver the quality standard we have established.
Quality audits are performed on a weekly basis. The AHDI Book of Style serves as
the reference guide of choice when performing quality assurance reviews. The Account
Supervisor or Transcription Supervisor will maintain a quality assurance schedule
and a quality assurance worksheet for each medical transcriptionist. A total of
2% or more of a given week’s transcribed jobs for each facility will be picked up
for audit purposes for the established medical transcriptionist. The work of a new
hire medical transcriptionist and the work of an established medical transcriptionist
while training on a new type of work will be reviewed daily by the Transcription
Supervisor. The reports selected for review will be a representative sample of all
work types transcribed by the transcriptionist. The reports selected will be printed
with the patient demographics excluded and verified with the voice file. Each sampling
is reviewed with the medical transcriptionist and will be placed in his/her permanent
employment file.
In cases of specific complaints from a facility, physician or group of physicians
the percentage of audits may be increased substantially to include all work until
appropriate quality assurance is reached.
