At CTech quality of transcription is of utmost concern. CTech only hires medical transcriptionists with at least two years of current medical transcription experience. All candidates are given a verbal knowledge and transcription test prior to hire. Each medical transcriptionist is given 80 to 160 hours of training to learn their account and our operating system. All medical transcription employees participate in our Quality Assurance program.

CTech strives for 100% quality. Our minimum quality standard for medical transcriptionists is 98%. For higher difficulty levels or for information not understood by us, we provide deficiency notes for the account and seek feedback so we can consistently deliver the quality standard we have established.

Quality audits are performed on a weekly basis. The AAMT Book of Style serves as the reference guide of choice when performing quality assurance reviews. The Account Supervisor or Transcription Supervisor will maintain a quality assurance schedule and a quality assurance worksheet for each medical transcriptionist. A total of 2% or more of a given week’s transcribed jobs for each facility will be picked up for audit purposes for the established medical transcriptionist. The work of a new hire medical transcriptionist and the work of an established medical transcriptionist while training on a new type of work will be reviewed daily by the Transcription Supervisor. The reports selected for review will be a representative sample of all work types transcribed by the transcriptionist. The reports selected will be printed with the patient demographics excluded and verified with the voice file. Each sampling is reviewed with the medical transcriptionist and will be placed in his/her permanent employment file.

In cases of specific complaints from a facility, physician or group of physicians the percentage of audits may be increased substantially to include all work until appropriate quality assurance is reached.